Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
Relief Monitoring Centre Operator 24 hours per week (average)
Are you calm in a crisis? Would you take control in an emergency situation? Could you deal with a range of emergency calls, enquiries and requests in line with the 24-hour CCTV, Assistive Technology and Out of Hours Services we provide? We are looking for bright, customer focused individuals, with a flair for problem solving.
Relief Role Responsibilities
- Support the CCTV and Lifeline Team covering sickness and annual leave. Choosing from available shifts at least 4 weeks in advance. This includes nights and weekend working.
- Answer emergency Lifeline calls, helping people to live their lives independently.
- Take calls in relation to various Councils’ and other organisations emergency services and housing repairs when their offices have closed.
- Proactively monitor CCTV within North Worcestershire and produce evidence for court when required.
Skills & experience
- Working in a fast paced environment.
- Assess visual and audible information, respond to events quickly, and be able to prioritise your workload.
- Possess excellent computer skills to include Microsoft Office, carry out any admin work required and the ability work in a paperless environment.
- Proven experience of working over the telephone to obtain information suitable to assess a situation.
- Travel to our Disaster Recovery Site when required.
- Extensive training for this role will be given to the successful candidate.
Additional Information
The Councils offer a range of staff benefits:
- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
What next
Need further information - please contact Donna Heath (recruiting manager) by email donna.heath@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk
Closing date for receipt of completed applications: 30 June 2025 (midnight)
Provisional interview date: Week commencing 7 July or 14 July 2025
If this role interests you please use the 'Apply Now' button
For a full list of our current vacancies why not visit our WM Jobs Recruiter Page
Attached documents
Monitoring Centre Operator JD - April 2024.doc
