Retirement Services Administrative Officer, Sunderland

Department for Work & Pensions (DWP) • Full-time • Sunderland, Tyne and Wear, England, United Kingdom • from £26,770 / year • 19h ago

Kickstart your Civil Service career with structured training, real responsibility, and a secure salary package.

About the Company

The Department for Work and Pensions (DWP) is the UK’s largest public service department, responsible for supporting people into employment, administering benefits, and ensuring financial support for those in retirement. Working at DWP means being part of a high-impact team with national reach and long-term career prospects.

About the Opportunity

DWP’s Retirement Services team is hiring Administrative Officers to deliver vital telephony and benefit support to customers. You'll handle inbound and outbound calls, manage benefit claims, and resolve queries, making a real difference in people's lives. New starters will receive comprehensive training and may undertake a professional work-based qualification during working hours to support future career development. A flexible working culture and broad employee benefits—such as generous annual leave, career coaching, and pension contributions—make this a highly supportive environment for early-career professionals.

What We’re Looking For

Confident telephone communicator (inbound and outbound calls)
Ability to tailor service to individual customer needs
Willingness to learn and complete work-based qualifications
Able to handle sensitive and sometimes complex situations
Strong digital skills or willingness to develop them
Flexibility to manage a varied workload
Salary: £26,770 + Civil Service Pension (28.97% employer contribution)

Application deadline: 11:55pm, Thursday 14 August 2025

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