Home Ownership Assistant
Permanent
Grade 3 - £26,409 - £32,654
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is an exciting opportunity to join our Leasehold and Home Ownership Team. We are committed in providing a customer focused Leasehold and Home Ownership service, and process efficiently Right to Buy applications in line with legislation. Birmingham City Council oversees the management of over 6500 leaseholders and 60,000 Council tenants.
We are looking for a dedicated individual who can take responsibility for the effective delivery of the Home Ownership Service. As a Home Ownership Assistant, you will be responsible for all aspects of Right To Buy, dealing with incoming post, correspondence and enquiries from tenants, leaseholders, partners and stakeholders. Assisting with a wide range of leasehold and RTB tasks, responding to queries relating to service charges, ground rent, arrears, invoicing, property re-sale, S20 consultation and legal notices. You will need good attention to detail and the ability to analyse, interrogate, and relay complex information.
We are looking for an organised individual who can work within a busy environment and able to work to statutory deadlines, has excellent customer service skills, and a drive to improve service delivery. The successful candidate must have strong IT skills, including proficiency in Microsoft Word, Excel, and Outlook and possess excellent communication skills, both orally and in writing.
Reporting directly to the Home Ownership Officer on the team.
Full training and support will be provided.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.
For any informal enquires please contact: Lia Tomlinson - Senior Service Manager - Leasehold and Home Ownership: lia.m.tomlinson@birmingham.gov.uk
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description and Person Specification
We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
