Job Title: Initial Contact and Screening Officer
Salary: £26,213 - £28,435 per annum
35 Hours per Week
Location: Wildwood, Worcester
Team: Initial Contact Team, Family Front door
Permanent
The Role:
As part of the Social Care reforms, we are further developing our Children’s Family Front Door to not only support the great work we already do, but to also develop this further; helping families access the right help and support at the right time, reducing their anxiety about being referred to children’s social care and preventing them from escalating into crisis or needing more acute services later on . This goes to the heart of what we want to achieve for our Worcestershire families enabling them to stay together and thrive within their own communities accessing the right help and support at the right time.
Our family front door will be accessible to communities and families to actively seek support themselves when in need and our Initial Contact and Screening officers (ISCO) will pay a central and important role to this as our first point of contact for families and professionals in seeking support and guidance. The role will include answering calls from the public, managing enquiries, requests for information, liaising with partner agencies and signposting to appropriate support / early intervention in the community and therefore knowledge of local services and an understanding of safeguarding is essential for this role. You will be able to work in a fast-paced environment, maintaining regular contact with key stakeholders; listening to and recording sensitive and confidential information ; therefore good written and verbal communication skills are essential.
We are seeking two Initial Contact and screening officers to join our experienced and supportive team, who will be highly motivated and able to take on the responsibilities outlined. If you would like to know more about the role then please contact family front door team managers Lily Chikurunhe lchikurunhe@worcestershire.gov.uk or Susan Westwood swestwood3@worcestershire.gov.uk for an informal discussion.
Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage
Some of these offers include:
- Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
- Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
- Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: Friday 8th August 2025
Anticipated Interview Date: TBC
Attached documents
JD PS - ISCO.pdf
