Customer Support Apprentice

Sage • Full-time • Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom • from £14,000 / year • 1m ago

Kickstart your customer success career with one of the UK’s top tech employers — earn while you learn in a hands-on, people-first environment.

About the Company

Sage is a FTSE100 global tech company empowering small and medium businesses with AI-driven solutions. Recognised as a 2024 Best Place to Work by Glassdoor, Sage offers a dynamic, inclusive, and supportive environment, with a strong focus on personal development, community impact, and career progression.

About the Opportunity

As a Customer Support Apprentice, you’ll play a key role in delivering exceptional service to Sage customers, learning to troubleshoot technical issues, support product usage, and understand business needs. You’ll gain in-depth product knowledge, receive dedicated mentoring, and complete an industry-recognised apprenticeship, all while being part of a supportive team. The role is hybrid, based in Newcastle, and includes five paid volunteer days and five personal development days annually. Starting salary: £14,000.

What We’re Looking For

Five GCSEs (grades 9–4) including Maths and English
Passion for helping customers and problem-solving
Strong communication and interpersonal skills
Organised, proactive, and able to multitask
Tech-savvy and eager to learn Sage’s products
Ambition to build a career in customer support

👉 Begin your career where people matter — apply now to join Sage’s 2025 Apprentice Programme.

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