At Sandwell Council we are committed to delivering excellent customer service and promoting a positive, collaborative work environment. We are currently seeking a Senior Income Officer to join our dynamic team. If you have a passion for managing income recovery, helping vulnerable customers, and driving continuous improvement, we want to hear from you.
The Role:
As a Senior Income Officer, you will be responsible for managing rent arrears recovery and overseeing income management processes. You’ll provide support and guidance to Income Officers, ensuring prompt action is taken on both current and former tenant debts, including low-level static debts and former tenant debts. You’ll also handle accounts in credit, assist with auditing accounts recommended for write-off, and manage Universal Credit Landlord portals and the 'breathing space' scheme.
Additionally, you’ll play a key role in driving improvements within the team, promoting efficiency, and ensuring that the service operates smoothly.
What You’ll Do:
- Provide day-to-day support to Income Officers ensuring smooth operations and best practice is followed
- Manage former tenant debt and low-level static current tenant debt, ensuring prompt and effective action.
- Oversee and manage accounts in credit, ensuring these are handled correctly
- Assist with the auditing of accounts recommended for write-off and ensure the process is completed accurately.
- Manage the Universal Credit Landlord portal and oversee the ‘breathing space’ scheme
- Work as part of a close-knit team to promote efficiency and improve service delivery.
- Drive change and innovation, suggesting and implementing improvements within the service area
- Maintain a customer-focused approach, ensuring excellent service delivery for all tenants
What We’re Looking For:
- Literacy and numeracy Level 2 qualifications (or equivalent)
- At least 2 years’ experience in a rent arrears recovery or income management role
- Proven ability to provide support to others and manage a variety of income management tasks
- Experience dealing with both current and former tenant debt, including arrears recovery and auditing processes
- Knowledge of Universal Credit, the ‘breathing space’ scheme, and managing the Landlord portal
- Excellent communication and problem-solving skills
If you’re looking for a role where you can lead by example, drive positive change, and make an impact within a dedicated team, we want to hear from you!
For an informal discussion, please email Sarah Scott – sarah1_scott@sandwell.gov.uk
Previous applicants need not apply.
Interviews are anticipated to take place week commencing: 19th May 2025
Why You’ll Love Working With Us:
Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation. Our offer to you includes:
- Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
- Flexible working arrangements to support your work-life balance
- Access to our Employee Benefits portal which includes discounts on a range of retail locations, gym membership and more!
- Salary sacrifice schemes for cars and bikes.
- Access to the Local Government Pension Scheme.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications.
Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk
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