Graduate First Line SupportAnalyst

Oscar Associates (UK) Limited • Full-time • Leicester, Leicestershire, GB • 2d ago

First Line IT Support Engineer
Location: Leicester HQ (3 days on-site / 2 remote)
Salary: £24,500 & Career Progression

About the Role
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities

Manage and resolve IT support tickets within SLAs
Troubleshoot hardware/software issues for hundreds of users across multiple sites
Support enterprise endpoint setup, upgrades, and rollouts
Escalate complex issues to senior engineers
Maintain accurate IT records and documentation
Collaborate and contribute to a team-focused culture

Technologies & Skills

Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
Intune, Azure, DNS, DHCP
Enterprise endpoint support/setup
Strong problem-solving and communication skills
Previous IT support/helpdesk experience preferred
Positive, team-oriented attitude

Benefits

£24,500 salary
Hybrid working (3 days onsite / 2 remote)
Funded training & certifications
Mentoring from senior engineers
Friendly, social, and collaborative team culture
Regular team events and social activities
Clear career progression
25 days leave + bank holidays
Pension

How to Apply
We're screening candidates this week. Send your latest CV to be considered, and we'll arrange an initial call.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

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