Retirement Services Administrative Officer, Wrexham

Department for Work & Pensions (DWP) • Full-time • Wrexham, Wrecsam, Wales, United Kingdom • from £26,770 / year • 1d ago

Kickstart your Civil Service career with structured training, real responsibility, and a secure salary package.

About the Company

The Department for Work and Pensions (DWP) is the UK’s largest public service department, responsible for supporting people into employment, administering benefits, and ensuring financial support for those in retirement. Working at DWP means being part of a high-impact team with national reach and long-term career prospects.

About the Opportunity

DWP’s Retirement Services team is hiring Administrative Officers to deliver vital telephony and benefit support to customers. You'll handle inbound and outbound calls, manage benefit claims, and resolve queries, making a real difference in people's lives. New starters will receive comprehensive training and may undertake a professional work-based qualification during working hours to support future career development. A flexible working culture and broad employee benefits—such as generous annual leave, career coaching, and pension contributions—make this a highly supportive environment for early-career professionals.

What We’re Looking For