Customer Contact Centre Agent, Durham

College of Policing • Full-time • DL15 8DS, Crook, County Durham, England, United Kingdom • from £24,538 / year • 1d ago

🎧 Be the first point of contact for those shaping UK policing — and launch a meaningful public service career.

About the Company

The College of Policing is the professional body for policing in England and Wales. It works nationally and locally to set standards, develop leadership, and support police officers, staff, and volunteers through training and guidance. As a small but impactful organisation, it helps improve public safety and professionalism across the police service.

About the Opportunity

As a Customer Contact Centre Agent, you'll be the first voice people hear when they contact the College — providing high-quality support via phone and email. You’ll work within service level agreements, log cases using CRM systems, and support teams across IT and Membership to ensure smooth case resolution. The role offers structured development, up to 31.5 days holiday, generous pension contributions, and access to healthcare and discount schemes.

Salary: £24,538
Contract: Permanent
Benefits: 28.97% employer pension contribution, flexible working, structured progression

What We’re Looking For

Experience in record-keeping and meeting deadlines
Strong customer service skills, including handling demanding contacts
Confident communicator with a professional phone manner
Able to multi-task and log data accurately while assisting customers
Comfortable working in a fast-paced environment

Apply before 11:55 pm on Sunday 10th August 2025

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