Membership Services Consultant Level 3 Apprenticeship

David Lloyd Clubs • Full-time • London, Greater London, United Kingdom • 2d ago

Membership Services Consultant Level 3 Apprenticeship

About the role:

Would you like to join the largest Health and Fitness operator in Europe, Working with Our Membership Services team in Hatfield, and work with a team who have a passion to serve?

We have a fantastic opportunity for a positive and enthusiastic person to join our Member Services Team in Club Support offices based in Hatfield as an apprentice on a fixed term contract.

As a Membership services Consultant apprentice, you will Work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company.

You will study toward a Customer Service Level 3 Apprenticeship alongside your role and learning about, Customer Insights, Importance of Providing a Positive Customer Experience, Customer Service Performance, Customer Journey, Ownership and Responsibility and Culture and Environmental Awareness

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks:

As part of the Membership team as well as gaining a national recognised qualification on completion of apprenticeship, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

Opportunity to earn commission*
Free Club Membership* for you and your family
Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
Unlimited 50% discount on food and drinks
Opportunity for advancement and career progression
Flexible Shift Patterns / Majority of shifts are straight not split!
Learning and Development Opportunities.
Wagestream App allowing you to be paid on demand
Benefits Suite

About you:

As an apprentice you will receive full on the job training for all key elements of the role.

Desired, skills and experience include:

Eligibility to complete the apprenticeship programme
A genuine passion to serve when engaging with members and team members
Some customer service experience, preferably in a fast-paced environment
Intermediate Skills in Microsoft Office & Excel
Strong attention to detail
Excellent telephone manner
Ability to use own initiative and manage own workload
Team player
Self-motivated and organised

This role will be for 35 hours per week : Shifts Mon-Fri including one Saturday per month (Day back in lieu) and is Office based full time in our Club Support office based in Hatfield.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

A Place for You

At David Lloyd Clubs, we do everything we can to create an environment that’s filled with energy and fun. A place, where diversity is celebrated and everyone can feel like they belong. A place for you.

Not only that. As a Team member you get to make the most of our top-of-the-range facilities, such as state-of-the-art gyms, luxury Spa Retreats, indoor and outdoor pools, a range of racquets sports which can be played all year round, crèches, restaurants and much, much more.

How to apply

To apply for this role and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.

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