Customer Service Advisor Apprenticeship

BT Group • Full-time • Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom • from £20,280 / year • 2d ago

Kick-start your career with a paid apprenticeship at one of the UK’s top mobile networks.

About the Company

EE is part of BT Group and one of the UK’s leading mobile networks, known for award-winning service, innovative tech, and a strong focus on customer experience. As a key part of BT's consumer business, EE offers opportunities for early-career professionals to grow in a fast-paced, high-impact environment.

About the Opportunity

As an Apprentice Customer Service Advisor, you'll work in a dynamic contact centre environment, helping customers with everything from billing queries to mobile features. You'll receive full training, earn a salary of £20,280, and study towards a nationally recognised NVQ qualification.

This full-time apprenticeship offers more than just a job — it's a launchpad for your career. You’ll benefit from career development support, hands-on experience, and a wide range of perks, including tech discounts, paid family and carer’s leave, healthcare options, and more.

What We’re Looking For

Passion for delivering excellent customer service
Eagerness to learn and develop professionally
Great communication skills and a positive attitude
No specific qualifications required — just energy, ambition, and reliability

Applications now open for a September 2025 start. Ready to learn, earn and grow? Let’s go.

BT Group

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