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Customer Service Apprenticeship, Leeds

Centrica • Full-time • Leeds, West Yorkshire, England, United Kingdom • £18,334 - £23,573 / year • 1m ago

Kick-start your career in customer service with full-time training, real impact, and a nationally recognised qualification.

About the Company

British Gas, part of the Centrica group, is a leading force in the UK energy sector, powering homes for over 200 years. Today, it plays a vital role in driving the UK's journey to net zero through cutting-edge home solutions like EV chargers, heat pumps and solar panels. With 21,000+ employees, British Gas is committed to building sustainable futures—for customers and apprentices alike.

About the Opportunity

This Customer Service Apprenticeship offers a Level 3 qualification while earning from day one. Over 18 months, you’ll split your time between structured learning and live customer support—resolving enquiries via phone, chat or email. You’ll be part of a specialist team supporting domestic or business customers, including those on prepayment meters. You’ll receive expert training, mentoring, and a starting salary of £18,334 (rising to £23,573 after 12 months), with career progression opportunities across the company.

What We’re Looking For

Strong communication skills with a calm, empathetic approach
Passion for delivering excellent customer service
Good time management and organisational skills
Ability to learn and use multiple digital systems
Resilient mindset and problem-solving ability
Willingness to complete weekly virtual college sessions
Must complete the online situational judgement exercise

Earn, learn, and grow with a company committed to your future.

Centrica

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