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Customer Service Advisor

Bupa • Full-time • Staines-Upon-Thames, Surrey, England, United Kingdom • £27,100 - £31,150 / year • 1d ago

Launch your customer service career with a global healthcare brand—earn while you learn, grow, and make a real difference every day.

About the Company

Bupa is a global healthcare provider and insurer with a single focus: improving lives. With no shareholders, the organisation reinvests profits into better services for customers and communities. Headquartered in the UK, Bupa is committed to diversity, employee wellbeing, and sustainable impact. Its “Be You at Bupa” ethos encourages a workplace where everyone can thrive.

About the Opportunity

Join Bupa's Customer Service Contact Centre team in Staines as a full-time Customer Service Advisor. This is a hybrid role offering a starting salary of £27,100, rising to £31,150 within 18 months based on performance. You’ll receive 15 weeks of structured training and support, and gain skills in call handling, health insurance processes, and FCA compliance. With rotational shift patterns (Mon–Sat), robust wellbeing benefits, and clear progression paths, this is an ideal entry point into the healthcare and insurance sectors.

What We’re Looking For

Strong organisation and resilience
Excellent listening and communication skills
Customer-first mindset
Ability to follow structured processes and regulations
Comfortable making difficult decisions
Confident using multiple computer systems simultaneously
Suitable home working setup (quiet space, wired internet)

Location: Staines (Hybrid after training)

Salary: £27,100 – £31,150 | Full-time, Permanent

Ready to be the voice of care? Apply now to grow your future at Bupa.

Bupa

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