🚀 Drive the future of AI-powered service delivery with McKinsey’s Service Operations Excellence Program — the ideal launchpad for early career talent in the UK.
About the Company
McKinsey & Company is a global management consulting firm that works with top organisations to solve critical business challenges. Its Operations Practice blends strategy and implementation to deliver lasting client impact. The Service Operations service line helps clients digitally transform customer-facing and internal services using cutting-edge technologies like GenAI and intelligent automation.
About the Opportunity
Join the Operations Excellence Program (OEP) as a Consultant focused on Service Operations and help clients reimagine how services are delivered in an AI-first world. You'll collaborate with cross-functional teams to lead digital transformation projects, implement next-gen operating models, and develop strategies powered by emerging technologies. The two-year program combines structured training, on-the-job coaching, and mentorship to accelerate your consulting and operations expertise—preparing you for long-term success at McKinsey.
What We’re Looking For
- Master’s degree with strong academic results
- Interest or experience in AI-powered service models (e.g. GenAI, intelligent agents, robotics)
- Background in or exposure to banking, insurance, tech, or consulting preferred
- Demonstrated leadership through work or extracurricular activities
- Willingness to travel across Europe during the workweek
- Strong analytical and communication skills in English and local office language
Take the lead in shaping the future of service operations—apply now and grow with McKinsey.
