Exizent are an innovative technology company that was founded on the belief that bereavement should be easier for everyone to deal with. Death is a difficult time for everyone and sadly, the processes that come with it don’t make it any easier. They can be lengthy, repetitive and complicated, dragging things out for everyone involved. At Exizent we don’t believe it has to be this way. Our platform was launched late 2020 and is specifically designed to make estate administration easier to manage.
This is an excellent opportunity for a Graduate at the start of their career to gain experience and build their skills across multiple Customer Success and Account Management functions in a SAAS business. This is not just any old Customer Success role, every day is different and you will have a central role in supporting our customers and growing a purpose driven company transforming the bereavement space.
We are looking to hire a positive, proactive, fast learning, team player who isn’t scared of getting stuck in. A passion for delivering excellent customer service is critical and we’re looking for someone who is friendly, builds rapport easily and is very comfortable developing customer relationships.
Probate processes can be complicated so you will need to be a fast learner, unphased by the thought of working with technology and understanding complex scenarios. You will need strong communication skills and an analytical, problem solving mindset.
Main Responsibilities:
- Provide excellent first line customer support across multiple communication channels – email, online chat, telephone.
- Take ownership of support tickets and manage through to resolution in line with defined SLAs, escalating issues where necessary.
- Assist with successful on-boarding of new customers in our sole practitioner and small tiers (1-3 users).
- Account manage our sole practitioner and small tier customers to encourage platform adoption and customer retention
- Collect customer feedback and share with the product team to enable future platform enhancements
- Proactively contribute to our customer knowledge base to create new or improve existing articles to promote customer self-service
- Prepare customer invoices
- Complete Know Your Customer (KYB) compliance checks
- Commitment to continuously improve your knowledge of the probate process and Exizent platform functionality
Skills:
- Passion for excellent customer service
- Friendly and able to build rapport with customers quickly
- Very strong verbal and written communication skills
- Demonstrable commitment to quality in process completion
- A team player, motivated to contribute ideas for process improvement and a willingness to help and support their colleagues
- Ability to prioritise and self-manage
- Comfortable working with data and numbers
- Very strong technology skills, particularly with browser based applications
- Strong problem solving skills and attention to detail
- A quick learner, passionate about increasing their product knowledge and their own personal learning and development
This is a fabulous opportunity for a Graduate who has the desire to learn and develop in a fantastic Customer Success team with an outstanding reputation for delivering exceptional customer service.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £24,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
Work Location: Remote
