Job Description
We are excited to offer you the opportunity to join our International Qualification Experience team as a IT Support Graduate!
The International Qualification Experience team is responsible for developing and implementing global training strategies and concepts aligned with company goals and customer needs. The team is also responsible for providing colleagues in 25 different countries with digital tools to help them create and manage their training offers.
In this role, you will be responsible for:
- Providing first and second level support to users, including troubleshooting and resolving technical issues.
- Simulating or recreating user experiences to effectively troubleshoot and resolve operating difficulties.
- Collaborating with external providers and internal departments to activate, restore or improve system configurations.
- Consulting and providing expertise, while specifying and documenting practical use cases.
- Identifying user needs and suggesting modifications or improvements to enhance user experience.
Interested? Upload your CV today!
