Complaints Resolution Administrator – Graduate Opportunity

£26,250 per annum

Location: Bedford (Hybrid)

Full time (37 hours per week)

Candidates who have previously applied, need not apply

Are you a recent graduate looking to kick-start your career in a purpose-driven organisation? Join bpha, a thriving housing association, as a Complaints Resolution Administrator and gain valuable experience across multiple departments while making a real difference in people’s lives.

What You’ll Be Doing:

Championing Customer Voices: Be the first point of contact for complaints and feedback, ensuring every customer feels heard, respected, and supported with empathy and professionalism.
Managing a Dynamic Workload: No two days—or complaints—are the same. You’ll help triage and allocate complaints within the team and wider business.
Collaborating Across Teams: Work closely with your colleagues to maintain accurate records, monitor compliance, and provide thoughtful aftercare and resolution.
Connecting with Stakeholders: Liaise with customers, colleagues, and the Housing Ombudsman Service to ensure transparency and resolution every step of the way.

We’d Love to Meet Someone Who:

Communicates clearly and calmly, with a compassionate approach.
Thrives on variety and can juggle multiple priorities.
Is a team player committed to learning and continuous improvement.
May have experience in customer service or complaints handling—but enthusiasm and values matter most.
Has a good working knowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams).

What We Offer:

A competitive salary
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to a wide range of wellbeing services, including a digital gym
Learning and development opportunities
Discounted gym membership
Retail discount scheme

Please note: The successful candidate will need to complete a basic DBS application, which must be returned and verified before a start date can be confirmed.

Want to know more? Call Mark for a chat!

Closing date: 25th July 2025 (we may close early if we receive enough applications, so don’t delay!)

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Complaints Resolution Administrator – Graduate Opportunity

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