The Company

Established in June 2018, Counted is a start up recruitment brand, based in Worcester & Halesowen. This role will be based at our Worcester office, on the Tything.

We work with both large household names and smaller local companies across the West Midlands to help them find the best Accounting talent. We place the best Accountants in the best businesses.

Our Mission

To build a leading Accountancy recruitment business, which is a pillar of the community where candidate experience is key. We will place the best accountancy talent, into the best companies, where success follows as a result of quality service and clients are made to feel special.

Main Duties

This role would suit someone seeking a career that blends customer service, sales, and marketing. The role will progress from early administration and customer service, to equip you with the knowledge you need to move into a long term exciting recruitment role.

Your main focus is the consultants and candidates, you will help generate new candidates, to help our talent partners fill more roles. You help consultants keep processes moving and help consultants fill roles. In addition, you the heartbeat of our candidate liaison. You need to be happy talking to people on the phone!

The role itself is fast paced, very varied and mixes elements of customer service, inbound sales, administration and marketing. You will spend plenty of time talking to people! The role itself is a targeted and KPI driven role, but you will be given all the support you need to succeed and there is no cold calling. You are key to helping us keep our clients happy, managing our talent pipeline.

Main duties include:

Candidate engagement

Management of the relations for a range of candidates of all levels
Be involved with the front end of the recruitment process from sourcing candidates and process management, screening and selection
Reaching out on a regular basis, via phone and email to both current and prospective candidates
Drive our customer service, making sure it is always fantastic.
Source new candidates through LinkedIn, advertising and a range of professional tools
Be a key part of keeping our current relationships strong and clients feeling valued
Help our candidates through every step of the recruitment process
Set up interviews and help candidates prepare for interviews

Client engagement

Contacting and engaging with senior staff from our customers
Sending CVs and other documents

Administration

Management of job applications through job portals
Create and manage job advertisements
Format CVs and Word documents
Helping create marketing campaigns across social media and traditional platforms
Help manage and run networking events
Produce and run mailer campaigns

Desired Experience

The candidate will be a down to earth individual with real drive and ambition to succeed. The key and most important skills you will need to succeed is, drive, a strong work ethic and compassion for others.

Experience in a telephone based role previously is advantageous, as is any experience managing relationships of external customers or suppliers. However, any experience in hospitality, retail or office work is also welcomed. Graduates are welcomed, but a degree is not required.

Our Ethics

Driven: We are always looking for staff that are driven to succeed and constantly looking to improve the business.
Hardworking: We want colleagues who realise nothing big is achieved easily! You need to be hands on.
Initiative: We always go over and above what is expected of us.
Passionate: We want people who are passionate, have an opinion and are not afraid to share it.
Caring: We want people who understand that if we care and look after our customers, revenue will be earnt as a by-product.

Why Join us?

Full training provided. We will have a structured path to develop you.
There are no targets during your training period, we focus on your development.
The opportunity to genuinely impact the direction and vision of a business
The opportunity to be listened to and have your opinion mean something
A genuine chance to make a difference
Flexi time system
We work from home 2 to 3 days a week
Basic salary ranges £23k-£25K in the first year, with a typical consultant earning circa £26k-30k in their first year with commission.

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