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Administrative Officer, Bootle

Department for Work & Pensions (DWP) • Full-time • Bootle, Merseyside, England, United Kingdom • from £26,770 / year • 19h ago

Launch your Civil Service career with structured development, meaningful work, and a strong foundation for progression.

About the Company

The Department for Work and Pensions (DWP) is the UK’s largest public service department, supporting millions through welfare, pensions, and employment services. Joining DWP means contributing to essential services that directly impact lives across the country—backed by structured career development and a generous benefits package.

About the Opportunity

DWP is hiring Administrative Officers to join its Disability Services team in telephony-based roles. You’ll be the first point of contact for customers, resolving queries, handling sensitive conversations, and updating digital records. This role offers a dynamic, fast-paced environment with significant responsibility and room for growth. Successful candidates will receive full training and may undertake a funded work-based qualification during work hours to support long-term career development. Flexible working options and industry-leading benefits—including 23+ days holiday, a Civil Service Pension, and wellbeing support—make this an ideal first or early-career step.

What We’re Looking For

Strong verbal and written communication skills
Confidence using the phone to support customers
Good listening and empathy skills
Ability to handle sensitive situations with professionalism
Problem-solving mindset and sound judgement
Competence using digital systems while on calls
Willingness to learn and support team development

Salary: £26,770 + Civil Service Pension (28.97% employer contribution)

Application deadline: 11:55pm, Sunday 17 August 2025

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