We are looking for an Operations Assistant to join our Debt and Asset Recovery team here at Shakespeare Martineau / Corclaim!

What you will be doing

Working as part of a central operations team providing assistance on the co-ordination of system/data issues and the creation of client reports / KPIs / Operational trackers, whilst also supporting with other central/operational work required as and when required. You will be an integral part of the team supporting the Operations Manager who will be monitoring team work flow processes, helping to ensure that the day to day functions are efficient and working correctly. As a key interpreter between the external client and the Debt and Asset Recovery team it is essential you have full understanding of client’s requirements to ensure the internal processes meet the KPI and reporting demands of each client’s specific criteria.

Key responsibilities

IT liaison to ensure backlog items are worked and prioritised – ensuring the robot register and work request schedule are kept up to date with activity references and progress
Team liaison to ensure workflows and client reporting is working as it should be – ensuring any change requests required to resolve data/reporting issues are included within the IT work request schedule
Assist the operations manager in supporting the department with workloads and priorities to include distribution of instructions (where requested) and undertaking bulk centralised tasks such as bulk emails (as an example)
Assist the operations manager in supporting the sub team supervisors in maintaining SLAs – ensuring the operational trackers are updated weekly/monthly and that monthly KPIs are captured
Supporting the Operations Manager in managing and overseeing system and process changes – via the co-ordination of work requests with IT and ensuring the work request schedule is kept up to date to reflect progress.
Supporting the Operations manager in data analysis to improve strategy and processes – via the production of KPI’s and client reports, including assisting with resolving data issues arising in the reports via co-ordination with IT
Assisting the operations manager in supporting legal projects throughout the business (where requested)
Ensure processes relating to the creation of client reports and KPIs are effective and well documented
Provide support and assistance to the central DAR team, undertaking tasks (when required) to support with fluctuating workload demands or service issues

What you will need

Experience working with case management systems and workflows
Ideally previous operations background with experience interpreting clients requirements
Strong Excel skills
Organisational skills
The ability to manage conflicting priorities and effectively manage the re-prioritisation of workloads/tasks accordingly to ensure key dates/service requirements/SLAs are not compromised
Excellent communication skills, clear and concise in both written and verbal
To be a team player
Solution focused mindset

Benefits, agile working and additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Milton Keynes, Nottingham, Solihull, Southampton, Stratford-upon-Avon, Lincoln and Sheffield.

Want to find out more about our amazing benefits?

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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