On the lookout for Support Engineer jobs and Technical Customer Support jobs in London? Interested in joining an innovative mobile publishing platform with over 10 years of experience crafting bespoke technology? Apply today!

Company Profile - Mobile-first publishing
You will be joining a dynamic, award-winning technology company that specialises in delivering cutting-edge platforms in the publishing sector.

Their mobile-first solution powers hundreds of apps for some of the biggest global media brands, including The Independent, DMG Media, Condé Nast and many more.

The company values a collaborative and inclusive work culture, encouraging its employees to explore their potential and contribute to the success of the team.

With offices in London and New York, they are now looking to add to their expertise with this exciting Support Engineer hire.

Job description - IT Support Engineer
In this Support Engineer role, you will play a crucial role by bringing customers onto the platform and helping existing customers with their questions and problems. You get to be immersed in the various products, plus the worlds of publishing and mobile apps.

Depending on your skill set and interests (plus what’s happening on a given day!), you could be debugging and fixing code, or configuring our customers’ apps. This is an ideal role for someone who is technical and who wants to see how a SaaS company works, and looking to build a career in the tech industry.

Key responsibilities - Technical Customer Support
In this Graduate Support Engineer job, your responsibilities will include:

Using a wide range of technical tools to build and submit a range of apps and products.
You will monitor the support desk, triaging customer support tickets and fixing problems, where possible, or working with developers to find a solution.
You’ll work closely with the Customer Success Manager or Project Manager to onboard new customers to the platform on time and to the highest possible standard.
You’ll coordinate simple technical requirements with the development team (for instance integrations with a customer’s subscription system, or simple feed work).

Job requirements - Support Engineer
For this Graduate IT Support job, we are looking for:

Degree-educated and showcasing a range of technical interests and experiences.
Fantastic communication and comprehension skills, both written and verbal.
Experience with coding and/or content management systems is an advantage.
An interest in understanding how products interact with each other, superficially and through underlying systems.
A quick learner, someone who can work independently, with a willingness to learn and develop new skills.

Want to kickstart a career in Software? If you're an analytical and forward-thinking graduate who wants to learn more about how systems work - apply for this Support Engineer job in London today!

Mobile publishing platform

Check out our latest graduate opportunities

IT Support Engineer