This role is in the AMS (Application Management and Support) team in the IT department and will be responsible for the day-to-day support and operations of the API management platform. The role will be actively involved in application BAU support involving various integration points within the platform, working on Incident, Problem and Service requests.

Responsibilities

Work on Incident, Problem and Service request tickets resolution, within agreed SLAs
Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues.
Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management)
Feed into Major Incident Management and Problem Management processes as required
Execute routine system jobs and processes to support the BAU operation of IT systems
Work closely with other IT functions like Service Desk, Infrastructure, DBAs, Network Security on IT application support issues
Performing basic operations related to system administration of the platform
Interrogate the insights logs to resolve ongoing issues with the integration points
Develop and refine a standard API onboarding process
Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
Identify and prioritize proactive maintenance action items

What you'll need

Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions
Some experience building and evolving API services
Experience with Microsoft’s API-M platform
Basic Knowledge of a policy life cycle, claims processing and outwards RI process.
Technical experience of T-SQL to perform data query and extraction.
Exposure of working in a regulatory environment.
Demonstrated knowledge and experience with process improvement, including planning, implementation, measurements, and customer satisfaction.

Canopius

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