Service Operations Technician

Graduate Level
Aberdeen based
£25,500 + benefits

Be-IT are delighted to be partnering with a leading provider of managed hybrid cloud services in Scotland.

They are seeking a recent graduate, passionate about all things IT to work across various verticals in their IT Operations team – you will work across SecOps, Datacentre & Service Operations. This role will be based in Aberdeen 5 days per week on site – you must be within 1 hours commuting distance to the office and have access to your own car.

The Role:

The Service Operations Technician position is part of the Technical Operations department and reports to the Head of Service Delivery. The role demands a flexible and proactive mindset and provides ample opportunities for on-the-job learning, as well as the enhancement of technical skills through training, study, and certification.

The day to day:

Monitoring, logging, categorising, prioritising and responding to events from our customers’ cloud, security and network services.
Help to maintain and ensure the quality of all documentation and processes relating to the support role, including capturing new learning and sharing this knowledge with the team.
Conduct system installations, upgrades, and maintenance procedures to mitigate the risk of service outages.
Act as the primary contact for customers visiting our Data Centres, providing support and guidance to facilitate a seamless on-site experience.
Deploy company and customer equipment within the Data Centre, as required, and ensure its functionality.
Complete tasks relating to physical network connectivity, including ethernet and optical cable runs.
Write and update technical documentation, asset management and knowledgebase articles.
Maintain/develop good working relationships with both internal and external customers to improve service delivery.
Serve as our 24/7 on-call support function, adhering to established escalation protocols to ensure that critical alerts are directed to the appropriate team without delay.
Perform daily health checks of the Data Centre, ensuring that results, including any issues, are documented and reported promptly.

The Ideal Candidate:

Customer focused can-do attitude.
Adapts communication style to suit the needs and understanding of the audience and situation.
Respects the views and actions of others, appropriately challenging as required.
Develop a good working relationship with colleagues.
Consistently meets deadlines and delivers against commitments.
Draws on experience and knowledge to solve problems.
Offers constructive ideas to help resolve problems and deliver solutions.
Seeks guidance to help inform and support decision making.
Prepared to take on challenges.

Please get in touch with Zoe Calder on LinkedIn, (phone number removed) or (url removed) to hear more!

Be-IT Resourcing Ltd

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